Contact Curt Mangan Fusion Matched Guitar Strings
You may return any new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may also return any item that you are unsatisfied with hassle free. To receive a full refund, all strings must be returned to Curt Mangan PO Box 1778 Cortez, Co 81321.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days depending on location), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world.
WHERE IS MY PACKAGE? If its marked shipped, it is in the Postal Network. We are seeing packages not get scanned for days or till they reach their destination. If your item is marked shipped, we mailed it. We do not have any more information than you do. We are not responsible for delays. ***USPS has advised that as of Oct. 1st, packages may take up to 14 days to arrive - please contact us for upgraded/expedited shipping options.***
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.